SmartCare Warranty
What is SmartCare Warranty?
Your purchase from our store is secured with 01 year SmartCare utility warranty which covers all kinds of repairs & replacements within the warranty period. Your smart watch is ultimately protected with our company & strictly only for our customers.
Procedure for claiming warranty
- Shipping to the repair center is free. Return Shipping is free, if your issue is covered under the warranty.Â
- Returns are accepted within a period of 10 days from the day of delivery given that the tags are intact and the packaging is in the original, unopened condition. Refunds are not applicable for returns, and the customer can opt for store credit or purchase of another product.
- Warranty period is mentioned either in the warranty card, invoice or in the description of the respective product.Â
- If the product is found to be faulty within 7 days of purchase, it will be eligible for immediate replacement provided that no misuse or tampering of the product is found
- Upon inspection of the product, Smartwatches.lk will decide if the defect is covered under the warranty conditions.
- If the defect is covered under the warranty conditions, Smartwatches.lk will repair/ replace the product free of charge
- Smartwatches.lk requires 7-14 days to inspect and repair/replace the product. If the parts are not available, this time can be extended up to 1 month or longer given the circumstances of the repair.
- If the repair process takes more than 1 month and the defect of the product is covered under the conditions of the warranty with no mishandling or damage done by the customer, it will be replaced with a new product.
- After the product is repaired, or is not covered under the warranty, and the customer is notified, the product should be collected within a period of 1 month, or the product will be disposed of, upon notification once more, and acknowledgement by the customer. (Storage period can be extended under special circumstances upon request by the customer)
- Customer may contact the sales team directly via mentioned Whatsapp number & inform the incurred issue in detailÂ
